Reference

ksatriagaming Privacy Policy for Indonesia

Your account, wallet, and device data are handled under one Privacy Policy before you open the lobby or send a wallet request.

DANA and OVO contextGoPay and QRIS recordsProfile > Security controls09:00-01:00 WIB support
ksatriagaming ksatriagaming Privacy Policy for Indonesia
CONTACT ROUTES

Reach us about privacy requests

Fast privacy help starts with the right channel. Use live chat for account-access checks, WhatsApp for short identity checks, and email when you need a written reply about correction, copy, or deletion requests. Our support hours are 09:00-01:00 WIB, and we may ask you to confirm your registered phone, recent QRIS reference, or the last device used before we discuss account data.

Team online

Live chat privacy help

Open chat from the lobby footer and choose Privacy Request. We answer during 09:00-01:00 WIB and may ask for your username plus the last login device before discussing account records.

WhatsApp identity check

Use WhatsApp when you need a quick status check on data correction or access history. Keep DANA, OVO, GoPay or QRIS proof ready, because we match payment references before sharing account details.

Email written request

Send email for copy, correction, deletion, or retention questions. Include your registered phone, account name, and the request type so our privacy team can route it without exposing extra wallet data.

CONTROL CHECKS

Your controls inside account settings

Your Privacy Policy rights are easier to use when your account data is kept in clear places.

Data we collect

We collect registration details, login signals, wallet references, support messages, and activity linked to lobby use.

Payment privacy

DANA, OVO, GoPay and QRIS records are used to match deposits, withdrawals, refunds, and disputed wallet entries.

Cookie use

Cookies remember your session, language choice, and device status so repeated logins are reduced.

Account security

Profile > Security lets you check recent device access and update your password.

Retention period

We keep account and wallet records only as long as needed for service, dispute handling, audit checks, and legal requests.

Request changes

You can ask us to correct misspelled names, replace an outdated phone, or explain a wallet record.

Privacy Policy questions before joining

Before you open an account, you should know what data we ask for, why we ask for it, and how to reach us later. These answers focus on Privacy Policy rights, wallet records, cookie use, and account steps. They do not replace the policy text above, but they give you plain answers before you share personal or payment details.

We collect the details you enter during account setup, login and device signals, wallet references, and messages you send to support. We also keep activity records needed to protect your account and answer privacy requests.

Payment references help us match your wallet action to the correct account. We use the reference ID, time, amount, and status to check deposits, withdrawals, refunds, and disputes without exposing extra personal data.

Yes. Contact us by email or live chat and state that you want a data copy. We verify your registered phone, account name, and sometimes a recent wallet reference before sending any account-related file.

Start in Profile > Security for password or device checks, then contact support for name, phone, or email correction. We may ask for a recent QRIS or GoPay reference to confirm account ownership.

Cookies help keep your session active and remember device status as you move across the lobby. Logs may show pages or game areas opened, but we use that data for account safety and service checks.

You can ask for deletion through email or live chat. Some wallet and account records may be kept for dispute handling, audit needs, or legal requests before deletion or anonymisation is completed.

Only support and operations staff assigned to privacy, wallet, or account-security tasks can handle your request. We limit access by role and may hide payment details that are not needed for the reply.